Customer journey
I created a Customer Journey Scenario of a COPD patient to visulaizate and communicate insights of the current out- Patient ventilation experience stages.
Define
To define a problem I synthesise my observations of patients, which includes my primary and secondary research inisghts. I like to create powerful statements through storytelling to simplify and communicate the problem scope to others.
Year of design: 2016
Designer: Carmen Scherbaum
Cient: Bachelor thesis, University of Wuppertal
Category: industrial design, healthcare